Christmas opening hours

Managing your account through My Thirteen

You can check your account, make a payment or book a routine repair by visiting www.mythirteen.co.uk. 

Calls to our touchpoint service centre

Please see the opening times below for calls to 0300 111 1000 over the Christmas period. Outside of these times, we’ll only be taking emergency repairs calls, which will be taken by our out of hours team:

• Friday 23 December, 8am - 12pm
• Saturday 24 December, 8am - 12pm
• Monday 26 December, closed
• Tuesday 27 December, closed
• Wednesday 28 December, 8am - 7pm
• Thursday 29 December, 8am - 7pm
• Friday 30 December, 8am - 12pm
• Saturday 31 December, 8am - 12pm
• Monday 2 January, closed
• Tuesday 3 January onwards - hours return to normal 

Touchpoint store in Stockton

• Friday 23 December, 9am - 12pm
• Saturday 24 December, 9am - 12pm
• Monday 26 December, closed
• Tuesday 27 December, closed
• Wednesday 28 December, 9am - 5pm
• Thursday 29 December, 9am - 5pm
• Friday 30 December, 9am - 12pm
• Saturday 31 December 9am - 12pm
• Monday 2 January, closed
• Tuesday 3 January onwards – hours return to normal

Touchpoint store in Hull

• Friday 23 December, 9am - 12pm
• Saturday 24 December, 9am – 12pm
• Monday 26 December, closed
• Tuesday 27 December, closed
• Wednesday 28 December closed
• Thursday 29 December, 9:30am – 2:30pm
• Friday 30 December, 9am – 12pm
• Saturday 31 December, 9am – 12pm
• Monday 2 January, closed
• Tuesday 3 January onwards – hours return to normal

We are open for drop-in visits during these opening times. 

You can book an appointment to see us face-to-face in store, or for a virtual appointment online, by emailing customerservices@thirteengroup.co.uk or calling us on 0300 111 1000.

Housing services

Our housing services teams will be available during the above operating hours to carry out visits, support customers and respond to any enquiries and urgent issues.  

Repairs

From 28 to 30 December, we’re still carrying out scheduled routine repairs and compliance testing. If you need an emergency repair, please call us on 0300 111 1000.

If it’s out of the above operating hours don’t worry, you’ll get through to a colleague from our out of hours team who will be able to help you.

Don’t forget you can book a routine repair through My Thirteen too.

Homecall / personal alarms (ATT)

If you have an emergency, please activate your alarm as you would at any other time to speak to a member of our Homecall team, or you can call the team direct on 01642 549510.

Our schemes

Sheltered, supported and extra care housing schemes remain open over the festive period to carry on supporting customers.

Wishing you all a Merry Christmas and a Happy New Year!